When looking to hire a commercial cleaning company, you should set expectations. Deciding on which company to allow access to your business can be overwhelming. You want to be certain that you have your company’s best interest in mind. Making sure that sensitive information, employee belongings and valuable equipment will remain safe and secure is important. These are things you should not have to worry about with the cleaning company you choose. You have enough on your plate already!
Whether you are looking to hire a commercial cleaning company or you already have one, here are some expectations you should set.
Cleaning Products and Equipment
When choosing a commercial cleaning company, make sure that they use products and equipment that meet your standards and needs. They should make you aware of the cleaning products and the safety of those products when discussing their services.
If you prefer environmentally green products as we do here at Cleantec, ask them what they can offer. These products should be available at no extra cost to you.
The cleaning company should also provide all of the equipment required to meet your unique needs. A good cleaning company knows the importance of providing topnotch quality cleaning products and equipment. This guarantees to make the cleaning much more efficient and effective for your business.
Types of Services
You never know when the need for a new cleaning service may pop up. Try to figure out which cleaning services you will require not just now but also in the future. Will you need daily cleaning? A regular deep cleaning service? Do you want this company to perform carpet cleaning services on a regular basis?
Make sure the company you choose can provide a full range of services that you need now and in the future – from cleaning area rugs, tile and grout, carpets and more. This will prevent you from wasting time looking for another cleaning company down the road.
Licensed and Insured
Accidents can happen at any time and anywhere. Make sure that the cleaning company you choose is licensed and insured. This will protect your business should one of their employees get injured while cleaning your establishment.
Employee Policies
Find out the company’s policies regarding their employees. For instance, here at Cleantec we ensure the following:
100% of our employees are drug tested
A background check is performed
There is a formal training process
All employees are in uniform and wear a picture ID while on the job
They are not allowed to smoke anywhere on customer grounds
Employees are reviewed on a timely basis
Figure out which policies are important to you and your business and make sure the cleaning company you choose has those same qualities.
Knowledge and Industry Expertise
Commercial spaces provide a whole host of hiding places for pesky germs. Keeping your employees and office environment safe and healthy is important. An exceptional cleaning company will be up to date on the latest sanitation and disinfecting practices. This is especially important in today’s environment with the COVID-19 pandemic and flu season fast approaching. Make sure the cleaning company you choose is knowledgeable about these concerns. This will give you piece of mind that your office is both clean and safe.
Consistency Counts
There is nothing worse than the garbage not being emptied or unvacuumed floors when you arrive at work in the morning. You should be able to trust the cleaning company to get the job done every time they are there. The job should also meet your high standards and fulfill your requests. Imagine having a meeting first thing in the morning and having to clean beforehand because they did not do a thorough job! Or worse, what if you do not get the chance to clean first before your morning meeting? This could reflect poorly on your business .
One of the most important values a cleaning company can demonstrate is consistency. They should be on time every time and provide you reliable, high-quality service. You should not have to double check their work every morning.
Flexibility is also an important quality. For example, if you see that some areas need a little more attention would they be willing to accommodate your requests? Ask these questions when hiring a cleaning company or evaluating the one you already have.
Professionalism
When a cleaning company is in your building, they are, in essence, representing your business. Accordingly, you expect them to look and act in a professional manner while they are in your establishment. This is especially true if they are coming in during business hours. You should also expect they arrive in a timely manner and not disrupt the normal flow of your business. After all, you hired the cleaning company to help save you time so you could focus on your job.
Communication and Confidence
Your relationship with your cleaning company should involve a lot of communication and understanding. It should be easy to communicate with them exactly what you need and to find out if they can provide those services.
After you convey your requests, are they eager to answer any questions and address any concerns? Having an open line of communication with your cleaning company is important to make sure that problems are met with solutions.
Hand-in-hand with communication comes confidence. Does your cleaning company project confidence? When you ask them a question, do they exude confidence when responding to your request or are they unsure? You want a cleaning company who knows the ins and outs of the cleaning industry and what customers want and need.
This again goes back to the cleaning company being up to speed on the latest cleaning techniques in the industry. They need to make you feel confident that they are keeping you, your employees, and your business safe. You must be able to trust them! Trust is another crucial element in establishing and maintaining a strong and viable business relationship.
Value
As with so many things in life, you want to make sure you are getting your money’s worth. You want to be sure that you are receiving the best value and service for the price you were quoted.
It might seem that you are saving money with lower costs, but that is not always the case. You may not be getting all of the services you requested, or they may be sub-par. The cleaning company should know all of the tips and tricks to take care of your dirtiest jobs. They should know the best methods for tough jobs that will save you time, stress, and money.
Your cleaning company should provide a complete report about how often they clean, how they clean and how much the services cost. This will help make sure you are getting the best value for your money.
Whether your business needs a cleaning service daily, weekly or monthly, you need to be able to count on them to meet these expectations. If they don’t, give us a call!
Cleantec aims to offer helpful information to our clients and friends. We currently serve all of New York, including the Syracuse, Ithaca, Manhattan, Rochester, Utica, and Buffalo regions. We also have operations in Palo Alto, CA; Denver, CO; Muscle Shoals, AL; Tampa, FL; and Sanford, NC. Give our sales professionals a call at (877) 469-0543 for a free consultation and quote regarding janitorial services. Learn how we can help your business achieve your cleaning needs.
Cleantec ensures all staff members are thoroughly vetted conducting background checks and drug testing. In addition to providing professional cleaning services, we are also a supplier of specialized cleaning products and green chemicals. Please call (315) 463-5353 to place an order.
