When selecting a professional cleaning company, a key factor to consider is how they manage Quality Assurance. Do they have a program in place? How do they use it to prevent mistakes and address issues? Does their program identify potential needs and ensure quick response times to pending issues? Can it track the overall performance of cleaners and provide specific courses of action to correct issues?
Every professional cleaning company should offer a Quality Assurance program that does all of these things and more. Here are a few things you should consider when reviewing your professional cleaning company’s Quality Assurance program.
Recruiting and Training
When looking for a professional cleaning service, consider whether that company has a proven system of employee selection and training. Qualified and reliable employees are the foundation of consistent service. Look for a cleaning company that has a system in place to recruit qualified and committed candidates. Some things to look for could include:
Every candidate for employment has undergone:
*A background check
*A drug test
Every candidate for employment receives:
*In person onboarding with recruiting specialist
*Uniforms provided with a clean badge for identification
On the job training with a dedicated Supervisor
*Reviews on a timely basis
*Re-certification training programs
Identify which policies are important to you and your business then make sure the cleaning company implements those same qualities.
Account Manager – Direct Communication
A good Quality Assurance program should include an Account Manager. The Account Manager should provide a direct line of communication to quickly address questions and issues. They should also continuously monitor, evaluate, and fine tune each custom-tailored service plan to continually fit the client’s needs.
Other expectations you should consider are:
Recurring quality control inspections
Regular visitation program
Dedicated supervisor onsite
Customer relationship management
In addition to the Account Manager, your cleaning company should provide an integrated communication system. This is essential to maintain quality assurance when necessary. It will provide instant response times, allow tracking of overall performance and provide specific courses of action to correct any arising issues.
Having an integrated communication system with your cleaning company should also increase efficiency and overall satisfaction. It allows you to establish a one-on-one relationship with your cleaning company, giving you a sense of priority and importance. This also eliminates having to explain situations to more than one contact on numerous occasions as you are able to communicate with your entire cleaning team at once - everyone gets the same information at the same time, which is especially important in emergency situations.
Additionally, an integrated communication system should be implemented with an established set of procedures to handle any concerns. This includes the ability to immediately notify management if there is any deviation from the established timeline for corrective action.
Onsite Visitations by Quality Control
Another aspect of good quality assurance is utilizing a Quality Control team. These team members conduct regular visits to a client’s facility to review procedures, discuss issues and any other needs the client may have. Their purpose is to ensure all the client’s needs and expectations are being met.
The Quality Control team will also conduct inspection reports, verifying the quality of work completed. These reports should be shared with you on a regular basis and archived for your records. They can identify areas of improvement and help maintain good service and quality control. This also provides you with people who thoroughly understand your business and your unique needs.
Objective: Provide Quality Service
Any commercial cleaning company’s Quality Assurance program should aim to promote a pro-active facilities stewardship philosophy. Providing the customer with quality cleaning and meeting their needs and specifications is the foundation of any successful, customer-centered commercial cleaning company.
It may take a little time finding the right commercial cleaning company but identifying one with a proven Quality Assurance program is critical. For more information on expectations you should have of your cleaning service, click here.
Cleantec aims to offer helpful information to our clients and friends. We currently serve all of New York, including the Syracuse, Ithaca, Manhattan, Rochester, Utica, and Buffalo regions. We also have operations in Palo Alto, CA; Denver, CO; Muscle Shoals, AL; Tampa, FL; and Sanford, NC. Give our sales professionals a call at (877) 469-0543 for a free consultation and quote regarding janitorial services. Learn how we can help your business achieve your cleaning needs.
Cleantec ensures all staff members are thoroughly vetted conducting background checks and drug testing. In addition to providing professional cleaning services, we are also a supplier of specialized cleaning products and green chemicals. Please call (315) 463-5353 to place an order.
