Communication between you and your professional cleaning company is essential. Without it, you risk letting issues and concerns fall through the cracks and failing to reach goals.
Excellent customer service is a cornerstone for any successful business, including the commercial cleaning industry. Good customer service can be as simple as saying hello when walking into a facility to making sure the client gets the special events cleaning it needs.
There are many ways to establish outstanding customer service and make it a part of everyday services. A client portal is one tool we would like to discuss that can help facilitate all your needs.
What is a client portal? Every commercial cleaning company will have its variation. Fundamentally it allows clients to address issues and stay up to date on facility happenings. It is a crucial tool to ensure awareness about all cleaning service needs and ensure your cleaning team meets those needs.
Let's explore the benefits of engaging with a professional cleaning service that utilizes a client portal.
A More Effective Way to Communicate Cleaning Needs
Effective communication is necessary to build successful, long-term, professional relationships. This goes far beyond occasional phone calls or quarterly surveys. There are many reasons a client may need to contact its professional cleaning company or on-site team. Emergencies can arise, an issue or complaint may need to be addressed, or the client may need an update.
Sure, you can call your professional cleaning company's main phone number. You can also talk with the on-site team members. But a client portal ensures problems are addressed efficiently and tracked from initial contact to completion. It creates a process for documenting communication and implementing a solution.
It provides easy, mobile, and direct communication access by clients to key staff who can then identify the client's needs and provide quicker response times. The client portal eliminates uncertainty. It lets the cleaning team know there is a new paper towel dispenser that needs a different size of paper towels. If there's a recurring problem in the breakroom, the cleaning company is notified through the client portal. This process also provides documentation for all issues. So, if something isn't being addressed, management can pinpoint the break in the link.
Ultimately, the client portal creates accountability for all parties involved.
How Does a Client Portal Work with Professional Cleaning Services?
A client portal provides an easy-to-use interface that allows clients to input concerns and requests remotely. The system generates a ticket, assigning the appropriate employee to each issue. Working with management, this employee will establish the necessary course of action and a response timeline.
Good professional cleaning companies communicate to clients within a 24-hour timeline unless a quicker response is necessary. Management is notified immediately of any deviation from the established timeline. They communicate follow-up procedures to the client, alleviating the client's need to check back for status updates.
The client portal also allows a client to track the cleaning needs of multiple locations better if necessary.
Client Portals Make Special Cleaning Requests Easy
Many clients have a special request or need from time to time. For example, they may have a special event or a room that needs extra attention. A client portal is a fast and easy way to make a special request and ensure it reaches the appropriate person. The client can send the request and feel confident that the cleaning company will address the issue.
Cleaning Companies Can Track and Follow-Up on Requests
Another helpful tool a client portal provides is the client's ability to track their ticket. When a client places a special request or need, it's helpful for the client to know the request's status. Has the request been seen? Have any steps been taken to resolve the request? To answer these questions, the client logs into the client portal, and the information is at their fingertips.
Client Portals Allow Both Parties to Track Performance
While a client is checking the status of a ticket, the professional cleaning company can track its employees' performance. From a data standpoint, management can also identify trends and patterns for each unique client and customize services based on requests.
Save Time and Resources When Using a Client Portal
Hiring a professional cleaning company that utilizes a client portal system will save you time and effort in accomplishing various tasks. Gone are the days of being put on hold while the appropriate person is located. No more waiting for the point person to determine if a service is part of the contract. A quality client portal system helps make sure the daily workload is completed efficiently and addresses issues as they arise.
Cleantec aims to offer helpful information to our clients and friends. We currently serve all of New York, including the Albany, Syracuse, Ithaca, Manhattan, Rochester, Utica, and Binghamton regions. We also have operations in Palo Alto, CA; Denver, CO; Muscle Shoals, AL; Tampa, FL; and Sanford, NC. Give our sales professionals a call at (877) 469-0543 for a free consultation and quote regarding janitorial services. Learn how we can help your business achieve your cleaning needs.
Cleantec ensures all staff members are thoroughly vetted, conducting background checks and drug testing. In addition to providing professional cleaning services, we are also a supplier of specialized cleaning products and green chemicals. Please call (877) 469-0543 to place an order.
