Having to worry about the cleanliness of your work environment should not be an everyday issue. In fact, it shouldn't be an issue at all. When you outsource your business' cleaning needs to a professional cleaning company, it won't be an issue.
A truly professional cleaning company will implement a Quality Assurance Program to ensure a high standard of services while providing peace of mind. But how does a Quality Assurance program elevate cleaning services? Let's start by defining Quality Assurance: The preservation of a desired level of quality in a service or product. To maintain high levels of quality assurance, attention must be paid to every stage of the process of delivery or production.
Providing top-notch professional cleaning services requires more than just focusing on day-to-day operations. There needs to be a system in place to maintain, manage and optimize procedures. When you hire a professional cleaning company, you can rest assured that you get just that.
Benefits of Outsourcing Cleaning Services
A professional cleaning company will implement specific cleaning procedures to provide the highest quality services needed for your business. This sets your business up for success amid day-to-day operations and customer interactions. It creates a lasting relationship between you and your professional cleaning company. Doesn't that sound great!
A Quality Assurance Program:
Defines cleaning service requirements
Outlines how work performance will be measured
Contains methods for soliciting customer feedback and making continual improvements
Assigns an Account Manager
Schedules onsite visitations to maintain quality control
Establishes a recruiting and training program
The most successful professional cleaning companies have a structured Quality Assurance Program in place. Not only does this provide high-quality standards and set your business up for success, but there are many other benefits, including:
Allowing your business to function proactively with your cleaning company. Instead of functioning in the reactionary mode, your cleaning team can be proactive in anticipating issues before they start.
Continual improvement of service delivery to become more efficient, improving cost-effectiveness and the bottom line.
Creating a shared vocabulary between your business and the cleaning company strengthens communication and the overall relationship.
Increasing employee morale through comprehensive training, positive feedback, and constructive criticism. It also ensures cleaners understand how their job directly affects customer satisfaction.
Quality Assurance Programs Ensure Proactive Service
Many professional cleaning companies only communicate with their customers when there is a problem or issue with their cleaning performance. Having a Quality Assurance Program opens up communication lines with the customer and shows commitment to achieving and sustaining quality.
Here are some more detailed elements of a Quality Assurance Program:
Formal employee training
A clear representation of expectations and key performance indicators
Routine visits during business hours for quality control checks and to discuss customer needs
Inspection reports for verification of completed work
Monthly/quarterly customer reviews on the quality of services
A system for using customer feedback to improve services
Account Manager for each customer and regular communication with the client
A system for tracking customer requests to ensure completion
Records of all client communication and inspections
A professional cleaning company with a Quality Assurance Program ensures you have trained cleaning staff from the start. There is no second-guessing because each employee is instructed the same way as the previous, down to each cleaning task. The set standards are upheld with quality assurance for all employees and managers, and the same metrics are used across the board.
How Does Your Cleaning Company Manage Quality Control?
Cleantec aims to offer helpful information to our clients and friends. We currently serve all of New York, including the Syracuse, Ithaca, Manhattan, Rochester, Utica, and Buffalo regions. We also have operations in Palo Alto, CA; Denver, CO; Muscle Shoals, AL; Tampa, FL; and Sanford, NC. Give our sales professionals a call at (877) 469-0543 for a free consultation and quote regarding janitorial services. Learn how we can help your business achieve your cleaning needs.
Cleantec ensures all staff members are thoroughly vetted, conducting background checks and drug testing. In addition to providing professional cleaning services, we are also a supplier of specialized cleaning products and green chemicals. Please call (877) 469-0543 to place an order.
